Archive for » June 29th, 2010«

Exceeding Expectations – Dressing a Guest Room

When you’re researching accommodations, it’s assumed that every lodge will be furnished with certain hotel supplies. While the definitions of “basic” and “standards” may differ from person to person, there are acceptable minimums that the public know will be in every lodge with few exceptions; in fact, each and every guest room should have certain hotel supplies decorating it. A comfortable desk in a well-lit workspace along with usable wood or metal hangers, an iron that’s in good repair, fluffy towels and useful toiletries are all hotel supplies that are assumed to be among the standards. The basics set the tone for a guest’s stay; they also say speak for the accommodations as a whole.

In the hospitality industry, everything revolves around the pleasing the guest; quality amenities make that possible. Everything people see in a motel or resort, especially in the guest rooms themselves, should speak to delighting the person using it. Every room, and the furnishings in it, should be inviting and encourage relaxation. The saying “cleanliness is next to godliness” is probably never truer than it is in the lodging industry, where some of the world’s toughest critics lurk. If you enter any room, but, more specifically a guest room, if they clean using quality hotel supplies, you shouldn’t smell a thing. If you do smell something, it should be a light scent. Cleanliness also says they care about their guests.

With the economy still lagging, price is a big part of any lodging or vacation decision. Quality, or perceived quality, is also very important as people try to spend wisely. People are being more mindful than ever before of not only the hotel supplies in their room but their quality as well. It’s one indicator of having gotten their money’s worth. Tiled bathrooms appointed with attractive, useful hotel supplies like a shower curtain hung on a curved shower bar, absorbent toilet paper, luxurious shampoo, conditioner, and body lotion impress almost every time.

Guest rooms should be furnished with hotel supplies that include a telephone with Ethernet connection, sturdy, attractive furniture, a modern alarm clock and soft pillows on the bed. But, alas, the devil is in the details. Information about the inn, its amenities and the general area neatly put together in a stylish binder and a coffee maker that brews a rich, hot cup of coffee are necessary, prized hotel supplies. While every guest has different preferences, when every need is at least considered, chances are high most guests will be pleased with the furnishings.

Guests choose accommodations, at least in part, based on the advertised amenities and hotel supplies. Sub par guest rooms, closed or dirty pools and other facets of a resort that are below what’s expected can and do affect the guest experience. The hotel supplies matter, as do the smallest among the details. In a traveling world where so little is within the hotel’s ability to control, it’s critical to dress guest rooms to impress and think globally about guests potential wants and needs. Keep in mind that your overall goal is to impress guests and, by extension, impress their family, friends, co-workers and anyone else they might share their experience with. Remember that the presentation, and the hotel supplies used in it, is any hotel’s “best foot forward”. The very best is also appreciated by guests.

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